What do the PCC call an "examination"?

Fascinating stuff. I mailed a complaint about the Daily Mail Stephen Gately article at 17:33 on a Saturday. At 17:34 I received a reply which included this utter gem:

On initial examination, it would appear that you are, therefore, a third party to the complaint, and we may not be able to pursue your concerns further.

"On initial examination"?! Who are they trying to kid?! It was an automatic reply.